Awwww......I have been gone so long. Time to give some new life. It's been a long hard winter and not sure it's done yet. Won't be long until we are complaining of the heat so what else is new??
Upon logging in just now, I quickly scanned my last entry. Sadly, I have to say things did not get better with this company. Had I returned to post last month after the last incident it would have been the same long story.
Since the amount of my anger has died down a bit I will keep it very short and sweet this time. Turns out they received our e-rate check back last fall and had not bothered to tell me. In fact, they would still have it if I hadn't kept asking about it. So it sat in their bank account drawing interest the whole time. When I called to inquire about it one of the department heads scolded me and told me he did not ever receive a check. Said he received lots of things but not that and he would get "one of the girls" on it.
After this conversation I called the e-rate folks who informed me I should report these people because they did indeed send the check last fall and that the company was supposed to send it to me within 20 days. Clearly they missed this mark. I kindly said that I would take the kind road and not report them since it is a local company and the ONLY option we have. After this, I called the president of the company.
He tells me he will investigate and I tell him I'm not very happy thus far and I give him the actual date and time the deposit was made into their account. Once again it doesn't seem like he is very concerned about my feelings. So far no one in the whole company has been so why start at this point? He calls me back later in the day and informs me that the check is being processed and will soon be mailed to the library. Never once does this man, the president of the company, ever attempt to offer an apology for their mistakes. After all this I don't know why that still surprised me but it did. One would hope the president would at least have some sort of customer service skill set???? What a bad taste this company left for me.
Now, one of two things is happening here. Customer service is a complete lost art in this world today or the fact that this company has a monopoly in our area and can treat customers however they want and we just have to take or it's a combination of both. Whatever, the case this is not how ANYONE should behave in my opinion. And to think, I had the opportunity to report these people and I didn't. Lesson learned.
Pam's Point: The manner in which one treats people should always be professional and courteous. Don't be afraid to apologize!! The president of that company could have helped turn that whole situation around for me with just a simple apology. Instead, I have nothing good to say at all about the company. From the bottom to the top each employee was rude and didn't seem to care one bit about the quality of service. Since I live in this community and have contact with lots of folks I can say that this is not an isolated incident. This is a sad example of how to run a company.
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